FREQUENTLY ASKED QUESTIONS
General questions
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Why are our prices more affordable?
All WordPress products, such as plugins and themes, are licensed under the General Public License (GPL).
This means that once we have purchased the product, we are free to redistribute it if we choose.
Your purchase from us goes towards the maintenance and updates of existing products, the purchase of new products for third-party theme and plugin authors, and installation support.
This form of financing helps us keep our prices low, and we can then pass this benefit on to you.
That’s why we can offer discounts of up to 95% on premium WordPress plugins and themes. -
Why should I buy Plugins and Themes from your website?
Best prices.
Original files downloaded directly from the developer, without malware, viruses or advertising.
All products work on an unlimited number of websites (domains) (unlimited license).
All products are available via direct links in your account.
Extensive knowledge base, we have a forum, blog, YouTube channel and our support to help you
Automatic updates directly from your WordPress dashboard with our Automatic Updates Plugin -
How long can I download and update my purchased Plugins and Themes for free?
We provide lifetime access to future updates, which means you only pay once and can count on us to keep you updated on your purchased item forever.
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What is Shop Unlibe?
Our company specializes in the redistribution of software needed to develop websites with CMS WordPress. Our goal is to provide any user with an opportunity to get premium products at an affordable price. All products you can use on an unlimited number of websites (domains).
We launched the project in 2016 and now Shop Unlibe is one of the most popular websites that provide the best digital products for website design on the market. Currently, our collection has more than 3,750 selected wp-premium products from world famous developers & a large number of happy customers. Join the Club now!
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Why buy from us?
You will receive original products from developers but at a much-reduced price tag. All files do not contain ads, viruses or malicious code. We provide free technical consultations and assistance in installing products. We have regular updates and direct download links. You will always find something that is not freely available!
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Why do products cost less than developers?
We do not provide license keys and free updates for the products you downloaded. We are not developers of the offered products, so our technical support capabilities are limited. We do not change the functionality of products and do not fix developer bugs.
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Do you provide support?
Yes.
We provide basic support for a fee for installing plugins and themes.
If you need specific technical support regarding a theme or plugin and its compatibility with third-party plugins, you will need to purchase the product directly from the author (a link is provided on the product page) or hire a freelancer to take a look at it for you. -
An item I downloaded is asking for a license activation code or to upgrade to Premium. What should I do?
Ignore this or use the Disable Admin Notices plugin.
The developers include these so that the plugin or theme can be updated automatically or so that you can register for support.
The item itself will work perfectly fine without anything being entered in the box.
You can update automatically from the WordPress dashboard with our automatic updates plugin or manually by replacing the outdated file with the latest one when updates are available on our website.
Payment and download
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What payment methods are available?
We provide the opportunity to pay through Mercado Pago, PayPal and Boleto services.
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Is it possible to make a payment directly to the PayPal account?
We accept only automatic payments through PayPal services and we do not process payments manually.
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What if the link leads to another product or does not work?
If you have difficulty downloading the product, please create a request to our support service using the ticketing system on the website.
Product updates
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How often are new product updates released?
We usually perform daily updates. Around 300 weekly updates. We update products on request as soon as possible.
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Where can I see the list of the latest updates?
A list of the latest updates can be found on our change list.
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What if the product version on the website is not the latest?
If you did not find the latest version of the product on our website, you can:
– Send a Support Request
– Send email to service@teste.unlibe.com
– Contact Us
– Message Usand we´ll add a new version of the product in the follow ing updates.
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Will the purchased product be updated automatically?
We do not provide the license keys required to automatically update products through the WordPress admin panel. If you need to update the product, you must download it from the website and perform the update manually. If you want to receive automatic updates you must purchase the product directly from the developer.
Installation and using
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4.1 Hosting requirements for installation and use of products
Before you purchase a subscription on the website, make sure that your hosting meets the following minimum requirements:
– Web server based on Apache or NGINX with 128MB of RAM
– PHP version 5.6 or 7.0
– MySQL version 5.6+ or MariaDB version 10.0+
– Apache module mod_rewriteTo avoid getting errors during the installation of the product, make sure that you are using the correct PHP settings on your web server:
max_execution_time = 600; max_input_vars = 5000; memory_limit = 256M; post_max_size = 128M; upload_max_filesize = 128M; -
In the downloaded archive with theme can or can not exist documentation, demo data, plugins or PSD
Some of the WordPress themes we update through the Envato API, therefore we provide only installation archives without documentation, plugins, demo data, PSD. However, some of these themes contain a menu for installing plugins and demo data in the theme settings.
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When installing the theme, an error occurs: The package could not be installed. The theme is missing style.css stylesheet
A typical error that occurs when a user attempts to upload in WordPress a non-installation theme file, but a complete archive of the theme (with documentation, plugins, demo data, etc.).
To avoid this error, you must unpack the archive with a premium theme, find the installation .zip file inside the archive and use it for installation in WordPress.
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When installing the product, an error occurs: Are you sure you want to do this?
A typical error that occurs if the server has the wrong PHP settings (see Hosting requirements for installation and use of products).
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How to properly update an already installed product?
The most simple and correct way to update the product is to replace the files of the old version of the product with the new version files. All product settings are saved, as they are stored in the database of the website.
The second way is to delete the old version of the product, then download and activate the new version. In this case, the product settings may not be preserved, as in many products when they are removed there is a function to clear settings from the website database.
Here it is worth noting an important nuance: sometimes developers are releasing a fundamentally new product update (major update) with a change in the structure of files, the structure of storing settings in the database, etc. In this case, the product is accompanied by instructions from the developer to switch to a new version. Update to the current version correctly.
Safety and guarantees
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Are the products on the website original?
All products presented on the website are downloaded directly from the developer websites and are original. We do not sell any products downloaded from third-party resources.
We want to offer our members the latest and greatest plugins and themes. We are sure you understand that this can be very expensive. Although we try to purchase all the items ourselves, it is impossible to do so.
We have a few selected and highly trusted affiliates that we work hand in hand with and this helps us to drastically reduce the costs for all parties
An example of affiliate trading is: one of us buys package A and one of us buys package B and then shares them, saving a lot of money.
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What does PRE-ACTIVATED mean in the product title?
The original versions of some products (all or some functions) do not work without activating the license key. For the product to function adequately without activation, it is necessary to make minor changes to the part of the PHP/js code to bypass the license protection. The product in which such changes made is called nulled because of tweaks made.
Our specialists regularly prepare open versions of products, so that you can use them on an unlimited number of websites.
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Will the downloaded product work exactly the way you want?
Please carefully read the description and features of the product before purchasing it. We do not give any guarantees that the product you purchased will function the way you want. We do not change the functionality of the products in any way, if you need details about the work or compatibility of the product, please contact the developer directly.
Elementor Pro
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Do you provide any license code for Elementor?
No, Elementor is unlocked, always updated and with all PRO functions enabled, eliminating the need for a license to use the pro features.
We also provide in the Elementor PRO Super Pack several addons and professional pages to help you in the creation process. -
Will I have access to the Elementor pro library?
Yes, you can connect directly with your email and have all pages, templates and blocks released.
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How long will I have access to the product?
Your access to the product is lifetime, as are the updates.
Payment only once. -
Is it original?
Yes, Our Elementor is provided directly from the Official Elementor website.
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Is it easy to use?
Yes, it is the best professional page builder for beginners, create amazing websites without using code.
We even provide a step-by-step video tutorial for you to install your Elementor PRO and connect with the library. -
How do updates work?
Simply update automatically through the wordpress dashboard with our automatic updates plugin or upload the plugin through the normal installation process and replace the outdated file with the latest one.
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How many sites can I use it on?
Unlimited websites
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Is it cool?
Yes, 100% legal. All theme and plugin code is licensed under the GPL . You are free to use them on as many domains as you want.
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Will I lose my current progress when installing Elementor Pro?
No, everything you have done so far remains intact.
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Is it a subscription?
No, one-time payment and lifetime access to updates.
We are adding new answers to this page. You can always send your question to: service@unlibe.com